Last updated: July 2026 Welcome to the Your Time to Shine Therapy website ("the Website"). By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use this Website. 1. About Us This Website is owned and operated by Your Time to Shine Therapy, owned by Cheryl Murray. Throughout these Terms and Conditions, "we", "our" and "us" refer to Your Time to Shine Therapy. If you have any questions about these Terms, please contact us:Email:info@yourtimetoshinetherapy.com 2. Use of This Website The information provided on this Website is intended for general information and educational purposes only.You agree to use this Website lawfully and in a way that does not: damage or interfere with the Website restrict another person's use of the Website introduce malicious software or harmful code attempt to gain unauthorised access to any part of the Website or its systems We reserve the right to suspend or restrict access to the Website if necessary. 3. Website Content We aim to ensure all information on this Website is accurate and up to date. However, we cannot guarantee that all content will always be complete, accurate or current. The information provided on this Website should not be considered medical, psychological or legal advice and should not replace professional assessment or emergency support where required. Your use of any information contained on this Website is entirely at your own discretion. 4. Therapy, Coaching and Wellbeing Services Information about our therapy, coaching, workshops, digital resources and wellbeing services is provided to help you understand the support available. Every individual is different, and outcomes cannot be guaranteed. Participation in therapy or coaching does not guarantee specific results. If you are experiencing a mental health crisis or require urgent support, please contact your GP, NHS 111, emergency services or the appropriate crisis support service in your area. 5. Bookings Appointments may be booked through our online booking system or by contacting us directly. By booking an appointment, you agree to any applicable booking, cancellation and payment policies provided at the time of booking. 6. Digital Resources Any guides, workbooks, downloads or digital resources purchased or downloaded from this Website are for your personal use only. They may not be: copied reproduced shared resold distributed modified for commercial purposes without our prior written permission. 7. Intellectual Property All content on this Website, including but not limited to: text logos branding graphics photographs downloads worksheets guides videos the Heart-to-Heal™ Method website design is owned by or licensed to Your Time to Shine Therapy and is protected by copyright and intellectual property laws. No material may be reproduced without our written permission. 8. Links to Other Websites This Website may contain links to third-party websites for your convenience. We are not responsible for the content, security or privacy practices of external websites and do not endorse their content. 9. Privacy Your use of this Website is also governed by our Privacy Policy, which explains how we collect, store and process your personal information. 10. Limitation of Liability To the fullest extent permitted by law, Your Time to Shine Therapy shall not be liable for any loss or damage arising from: use of this Website inability to use this Website reliance on information published on this Website temporary interruption or unavailability of the Website Nothing within these Terms excludes liability where it cannot legally be excluded. 11. Website Availability We make every reasonable effort to keep this Website available and functioning correctly. However, we do not guarantee uninterrupted access and may update, modify or temporarily suspend the Website without notice. 12. Changes to These Terms We may update these Terms and Conditions from time to time. Any changes will be published on this page, together with the updated revision date. By continuing to use this Website after changes are published, you agree to the revised Terms. 13. Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales. 14. Contact If you have any questions regarding these Terms and Conditions, please contact: Your Time to Shine Therapy Email: info@yourtimetoshinetherapy.com Your Time to Shine Therapy Home of the Heart-to-Heal™ Method Supporting emotional wellbeing, resilience and lasting personal growth.
Privacy Policy Your Time to Shine Therapy Last updated: July 2026 Your Time to Shine Therapy (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, services, or contact us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the “data controller” responsible for your personal data. 1. Who we are Your Time to Shine Therapy 5 Lydbrook Close Bolton BL1 4TR United Kingdom Email: info@yourtimetoshinetherapy.com 2. What information we collect We may collect and process the following personal data: a) Information you provide directly You may give us information when you: Complete contact forms Book sessions Email or message us Sign up for resources, newsletters, or downloads This may include: Name Email address Phone number Any personal information you choose to share in messages or forms If you book therapy or coaching sessions, we may also process relevant wellbeing information you choose to share. b) Information collected automatically When you visit our website, we may automatically collect: IP address Browser type and version Device information Pages visited and time spent on pages Referring website General website usage data This helps us understand how our website is used and improve the user experience. c) Information from third parties We may receive data from trusted third-party providers such as: Website analytics tools Email marketing platforms Booking systems (e.g., Calendly or similar tools) Payment processors (if used) We only use this information where necessary to provide our services. 3. How we use your information We use your personal data to: Respond to enquiries Provide therapy, coaching, and wellbeing services Manage bookings and appointments Deliver resources or downloads you request Send important service updates Improve our website and services Maintain records for legal and professional obligations Send marketing communications (only if you opt in) 4. Legal basis for processing your data We only process your data when we have a legal basis to do so under UK GDPR: Contract – to deliver services you request Consent – for marketing communications or optional sign-ups Legal obligation – for record-keeping and regulatory requirements Legitimate interests – to improve services, website performance, and client experience 5. How we store your data: Your personal data is stored securely using trusted systems and platforms. We take appropriate technical and organisational measures to protect your data from: Loss Misuse Unauthorised access Disclosure or alteration While we do our best to protect your information, no online system can be guaranteed 100% secure. 6. Data retention We only keep your personal data for as long as necessary. Client records are typically kept for 7 years in line with professional and legal requirements Marketing data is kept until you unsubscribe or withdraw consent Website enquiry data is kept only as long as needed to respond or provide services 7. Sharing your information We do not sell your personal data. We may share your data with trusted third parties where necessary, including: Website hosting providers Email service providers Booking systems Payment processors Professional advisers (e.g. accountants or legal advisers) We share only the minimum required data and ensure that appropriate safeguards are in place. We may also disclose data if required by law. 8. Cookies Our website uses cookies to: Improve website performance Understand visitor behaviour Enhance user experience You can control or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled. 9. Your rights Under UK GDPR, you have the right to: Access the personal data we hold about you Request correction of inaccurate data Request deletion of your data (where applicable) Restrict or object to processing Withdraw consent at any time (for marketing) Request data portability To exercise any of these rights, contact us at: info@yourtimetoshinetherapy.com 10. Complaints If you are concerned about how your data has been handled, please contact us first so we can resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk 11. Changes to this policy We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date. 12. Contact If you have any questions about this Privacy Policy or how your data is handled, please contact: Email: info@yourtimetoshinetherapy.com Address: 5 Lydbrook Close, Bolton, BL1 4TR Your Time to Shine Therapy Home of the Heart-to-Heal™ Method Supporting emotional wellbeing, resilience and lasting personal growth.
Accessibility Statement Last updated: July 2026 At Your Time to Shine Therapy, we are committed to making our website as accessible and inclusive as possible for everyone, regardless of ability or technology. We believe that emotional wellbeing support should be accessible to all, and we continually work to improve the usability and accessibility of our website. Our commitment We aim to: Present information in a clear and easy-to-read format. Use headings and page structures that support screen readers and assistive technology. Maintain consistent navigation throughout the website. Use colours and fonts that promote readability. Design pages that are responsive across desktop, tablet and mobile devices. Ongoing improvements Accessibility is an ongoing process, and we are continually reviewing our website to identify opportunities for improvement. If you experience any difficulty accessing information on this website or require information in an alternative format, we would be pleased to help. Please contact us at: Email: info@yourtimetoshinetherapy.com We will do our best to respond promptly and provide the information you need in a suitable format. Thank you for helping us make Your Time to Shine Therapy accessible to everyone.
Last updated: July 2026 Website Disclaimer The information provided on this website is intended for general educational and informational purposes only. While every effort is made to ensure that the information is accurate and up to date, Your Time to Shine Therapy makes no guarantees regarding the completeness, accuracy or suitability of any information contained on this website. Therapy and coaching information The information provided through this website, including articles, downloads, videos, blogs, newsletters and other resources, is designed to support learning, self-reflection and personal development. It is not intended to replace professional medical advice, diagnosis or treatment, nor should it be used as a substitute for individual therapy, counselling or healthcare. Reading or downloading resources from this website does not establish a therapist-client or coaching relationship. Individual results Every person's experiences and circumstances are unique. Although our services and the Heart-to-Heal™ Method are designed to support emotional wellbeing and personal growth, we cannot guarantee individual outcomes or specific results. Emergency support Your Time to Shine Therapy does not provide a crisis or emergency mental health service. If you are experiencing thoughts of harming yourself or others, or you require immediate support, please contact: Your GP NHS 111 Emergency Services (999) Or your local mental health crisis service If you are outside the United Kingdom, please contact your local emergency services or crisis support provider. External links This website may contain links to third-party websites for your convenience. We are not responsible for the content, availability or privacy practices of external websites and do not endorse the information they contain. Intellectual Property All content on this website, including the Heart-to-Heal™ Method, written materials, graphics, downloads and branding, remains the intellectual property of Your Time to Shine Therapy unless otherwise stated. Content may not be copied, reproduced or distributed without prior written permission. Contact If you have any questions about this Disclaimer, please contact: Your Time to Shine Therapy Email: info@yourtimetoshinetherapy.com
Your Time to Shine Therapy Last updated: July 2026 What are cookies? Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website. They help websites function correctly, improve your browsing experience and provide information about how visitors use the website. Some cookies are essential for the website to operate, while others help us understand how visitors use our website so we can continue to improve it. How we use cookies Your Time to Shine Therapy uses cookies to: Ensure the website functions correctly. Improve website performance and user experience. Remember your preferences where applicable. Understand how visitors use our website through anonymous analytics. Support the security and reliability of our website. We do not use cookies to collect sensitive personal information. Types of cookies we may use Essential Cookies These cookies are necessary for the website to function properly. They enable core features such as page navigation, security and access to certain areas of the website. Without these cookies, parts of the website may not work as intended. Performance and Analytics Cookies These cookies help us understand how visitors use our website by collecting anonymous information such as: Pages visited Time spent on the website Navigation patterns Website performance This information helps us improve the content and user experience. Where required, these cookies will only be used with your consent. Functional Cookies These cookies allow the website to remember choices you have made, such as preferences or settings, to provide a more personalised experience. Third-Party Cookies Some pages may include services provided by trusted third parties, for example: Embedded videos Online booking systems Email subscription forms Social media content These services may place their own cookies. We do not control these cookies, and we recommend reviewing the privacy and cookie policies of those third-party providers. Managing your cookie preferences When you first visit our website, you will be asked whether you wish to accept or manage non-essential cookies. You can change or withdraw your consent at any time through your browser settings or by using the cookie preferences available on our website, where applicable. Most web browsers also allow you to: View stored cookies Delete cookies Block cookies Set preferences for individual websites Please note that disabling some cookies may affect the functionality of this website. Changes to this Cookie Policy We may update this Cookie Policy from time to time to reflect changes in technology, legislation or the way our website operates. Any updates will be published on this page together with the revised "Last updated" date. Contact If you have any questions about our use of cookies, please contact: Your Time to Shine Therapy Email: info@yourtimetoshinetherapy.com
Your Time to Shine Therapy Last updated: July 2026 This page explains the terms that apply when you purchase products from our online shop, including crystals, journals and wellbeing items. By placing an order through our website, you agree to the terms outlined below. 1. About Us This website and online shop is operated by Your Time to Shine Therapy, owned by Cheryl Murray. If you have any questions about your order, please contact: Email: info@yourtimetoshinetherapy.com 2. Products We offer a range of wellbeing and personal development products, including but not limited to: Crystals and natural stone items Journals and notebooks Digital or printed wellbeing resources Gift and lifestyle items Each product is described as accurately as possible. However, colours, appearance and sizing may vary slightly from images shown due to screen differences and the natural variation of materials. 3. Natural Products Disclaimer Many of our products, including crystals and gemstones, are natural and unique. Variations in: colour texture shape size natural markings are completely normal and are part of the product’s natural character. These are not considered faults or defects. 4. Ordering When you place an order, you will receive an email confirmation. This confirms that we have received your order but does not guarantee acceptance. We reserve the right to refuse or cancel an order if necessary, for example in cases of: stock availability issues pricing errors payment issues suspected fraudulent activity If this happens, you will be notified and refunded in full. 5. Pricing & Payment All prices are shown in GBP (£). Payment must be made in full at the time of purchase. We use secure third-party payment providers to process payments. We do not store full payment card details. 6. Shipping & Delivery We aim to process and dispatch orders as quickly as possible. Processing time Orders are typically processed within 2–5 working days. Delivery times Delivery times vary depending on your location and the shipping option selected at checkout. Once your order has been dispatched, you will receive confirmation. Please note: We are not responsible for delays caused by postal services or customs Delivery times are estimates, not guarantees 7. Returns & Refunds We want you to be happy with your purchase. Your right to return Under UK consumer law, you have the right to request a return within 14 days of receiving your order. To be eligible for a return: Items must be unused Items must be in their original condition Items must be returned in original packaging where possible Non-returnable items We cannot accept returns on: Digital products or downloads Used or damaged items (unless faulty) Faulty or damaged items If your item arrives damaged or faulty, please contact us within 7 days of receiving your order with photographs so we can resolve the issue. We will offer either: a replacement or a full refund 8. Refunds Once your return is received and inspected, we will notify you of the outcome. If approved, refunds will be processed back to your original payment method. Please allow a few working days for funds to appear, depending on your bank. 9. Customer Care If you have any questions or concerns about your order, please contact: Your Time to Shine Therapy Email: info@yourtimetoshinetherapy.com We aim to respond as quickly as possible. 10. Liability We are not liable for: delays outside our control (postal services, strikes, customs) misuse of products indirect or consequential loss arising from use of our products Nothing in these terms limits your statutory rights under UK consumer law. 11. Changes to this Policy We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
